Our promise on every job

Our 10-Year Workmanship Warranty

Every installation is covered by our 10-year workmanship warranty, and the products we use carry their manufacturer’s own warranty. This page explains what that means in plain English, who stands behind each part, and what to do if you ever have a problem.

At a glance

The two warranties at a glance

DetailOur workmanship warrantyManufacturer product warranty
CoversOur installation workThe products used
Provided byAdvanced Wall Protection LtdThe product’s manufacturer
How long10 yearsSet by the manufacturer, so it varies by product
If there’s a defectWe return and put it right at no additional costHandled under the manufacturer’s own terms

What our workmanship warranty covers

If a defect arises from our installation during the 10-year period, we’ll return and put it right at no additional cost. It applies to every installation we carry out, whether that’s rendering, external wall insulation or a wall coating.

Your warranty starts on the date the work is completed, which is shown on your final invoice, and runs for 10 years from that date.

How manufacturer product warranties work

The render, insulation and coating products we use carry their manufacturer’s own warranty. That cover and its terms come from the manufacturer, not from us, so the length can vary between products. We tell you which products we’re using in your quotation.

Exclusions

What isn’t covered

No warranty covers everything, and it’s better to know that before you commit.

Product faults are covered by the manufacturer’s own warranty, and we’ll help you raise them.

Our workmanship warranty doesn’t cover:

  • Damage caused by other trades, or by later alterations to the walls, such as new pipes, cables, satellite dishes or extensions
  • Movement, subsidence or defects in the existing structure that our work didn’t cause
  • Impact damage, vandalism, fire or other accidental damage
  • Normal weathering, and dirt or algae where the cleaning we recommend hasn’t been carried out
  • Areas you chose not to have treated, or work carried out by others

Getting help

What to do if you notice a problem

  1. Take a photo

    Photograph the problem and note when you first noticed it.

  2. Contact us

    Call 07541 268541 or email contact@advancedwallprotection.co.uk with your address and photos.

  3. We look into it

    We’ll reply within 2 working days and, where needed, arrange a visit to inspect the problem.

  4. We put it right

    If the defect arises from our installation, we return and put it right at no additional cost.

Getting it in writing

Full terms are provided in writing with your quotation, so you can read them before you decide. Keep them with your final invoice, as together they’re your warranty record.

Who stands behind it

Who stands behind the warranty

Advanced Wall Protection Ltd is a UK limited company, incorporated on 18 July 2024 (Company No. 15846256), and you can check us on the Companies House register (opens in a new tab). Our team has over 15 years’ hands-on experience in plastering and external rendering.

Registered company

Advanced Wall Protection Ltd, Company No. 15846256, incorporated 18 July 2024. Based at 90 Lansdowne Grove, Wigston, LE18 4LX.

Insurance

Advanced Wall Protection Ltd is fully insured, with all the cover we need for our work in place. Policy details are available on request.

Qualified team

Our team consists of skilled and experienced rendering specialists, with industry-recognised qualifications including NVQ Level 2 in Plastering and External Rendering, CSCS certification, and specialist training in silicone rendering and external wall insulation (EWI). You can meet the team on our About page.

You can read what customers say in our reviews and see our work in our case studies.

Comparing quotes?

Questions to ask any contractor about their warranty

  • Who provides it: the contractor, the manufacturer or someone else?
  • Does it cover workmanship, products, or both?
  • Can I read the full terms before I sign?
  • What’s excluded?
  • What happens if I sell the house?
  • Are you insured, and can I see the details?

FAQ

Warranty questions

How long is your warranty?

Our workmanship warranty lasts 10 years from the date the work is completed. The products also carry their manufacturer’s own warranty, and the length of that varies by product.

Who provides the warranty?

Advanced Wall Protection Ltd provides the workmanship warranty directly. Each manufacturer provides its own product warranty under its own terms.

Does it apply to every job?

Every installation is covered by our 10-year workmanship warranty. Full terms are provided in writing with your quotation.

Are you insured?

Advanced Wall Protection Ltd is fully insured, with all the cover we need for our work in place. Policy details are available on request.

Does the warranty pass to a new owner if I sell my house?

Yes. The workmanship warranty stays with the property for the rest of the 10 years. Pass your paperwork to the new owner and ask them to contact us with the address.

Where can I read the full terms?

Full terms are provided in writing with your quotation, so you can read them before deciding whether to go ahead.

Ready to talk about your home?

Book a free, no-obligation survey and we’ll explain the work, the products and the warranty that goes with them.